As all our products are made to order, we have to review each case separately for
return & refund.On receiving the product you have a 2 day (48-hour) window to
contact us if there is an issue with your order. After 48-hours (2 days) all sales
are marked final and no case can be opened.
The following are the only cases we accept returns/refunds:
1. Item was damaged on arrival to the buyer's location.
2. Item has a prior defect
3. Wrong item was shipped to the buyer.
To be eligible for a return, your item must be in the same condition that you received
it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at artconnectsstudio@gmail.com If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return
will not be accepted.
You can always contact us for any return question at artconnectsstudio@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item so that we can evaluate the
issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method. The refund amount should take about 7-10 business days
to credit back to your account. (Please remember it can take some time for your
bank or credit card company to process and post the refund too.)
